Redefine announced its decision to move the property management function of its portfolio in-house. 

The objective of moving property management in-house is to streamline business processes, thereby reinforcing relationships with tenants, by improving service delivery and efficiency.

The change is being implemented in a phased approach, and tenants will be notified once the management of the property is transferred to Redefine.

Click here for more information on the decision to move in-house.

Click here for the official letter notifying tenants of the change.

Click here for the official bank letter confirming change of banking details.

Functions of the property manager

• Property management functions include, but are not restricted to:
  • Collection of rent and other charges and enforcement of landlord’s rights;
  • Negotiation of lease renewals and letting of vacant space;
  • Vetting and procuring of credit approvals in respect of new tenants;
  • Management and control of the tenant installation process;
  • Supervision of third party service providers such as security and cleaning;
  • Tenant relations and dealing with tenant complaints and requirements;
  • The preparation and implementation of a three year rolling plan for maintenance of each property;
  • The management, marketing and leasing of shopping centres;
  • Payment of property expenses; and
  • Ensuring that the necessary skills and staff are allocated to ensure the smooth running of the portfolio.
• Financial management and reporting in respect of the property portfolio and the company, including preparation of a monthly detailed forecast of anticipated income and expenditure.
• Fulfilment of Redefine’s accounting function.