Investor relations
The company communicates with its linked unitholders and the broader investment community via news releases, advertising, newsletters and through information contained on its website. A close connection is maintained with property journalists and a formal programme of interaction with these specialists is maintained. Investors, analysts and other interested parties receive approximately two email investor communications per month which updates them on transactions and newsworthy information directly. In addition, any announcement that appears on SENS is distributed to this database. It is Redefine’s policy to meet regularly with institutional and large unitholders and investment analysts, as well as to provide regular information on the company and its performance. Tours of select buildings are arranged with investors to provide detailed insight into the property portfolio. Redefine hosts functions through the Investment Analysts Society in Johannesburg and Cape Town to present the company’s annual results.

Tenants
Tenant retention is critical to the success of the company and Redefine ensures that the property managers from Broll interact with tenants on an ongoing basis. Tenant communication is also promoted through newsletters and electronic communications. Larger tenants are dealt with directly by the asset managers at Redefine who make annual visits to these tenants.

Partner providers and suppliers
As the property management of Redefine is outsourced, there is very little interaction with suppliers as this function is carried out by Broll. The largest service provider to Redefine is Broll and monthly management meetings are held at which every aspect of the portfolio is discussed in detail between the property managers and the Redefine asset managers. Redefine produces a monthly vacancy schedule which lists and gives details of vacant space in the portfolio and this document is circulated to approximately 300 property brokers around the country.

Neighbours and communities in which our buildings are located
Redefine participates in city improvement districts to ensure the company is an active participant in the communities in which its properties are located.

Government
Government is an important stakeholder to Redefine, both in terms of being its largest tenant and with regard to policies affecting the listed property sector. Isivuno Properties, a specialist property management company that deals primarily with the properties let to government, has been contracted to manage relationships with government as a tenant.

Property industry peers
Redefine is an active member of the South African Property Owners Association (SAPOA), Investment Property Databank (IPD) and the Property Loan Stock Association (PLSA).