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News article

Additional measures implemented in response to COVID-19

Published: 17 March 2020

Dear Tenant,

Following the cabinet’s declaration of a national disaster in response to the outbreak of COVID-19, we want to advise you of further steps we are taking to mitigate the risks posed by the virus.

Dedicated task team
A dedicated task team has been established at Redefine to ensure a co-ordinated response across the business. The team is tasked with developing and implementing the necessary measures to address COVID-19.

Stricter cleaning and disinfecting protocols
With immediate effect, we are introducing
more stringent cleaning and disinfecting protocols in the common areas of our properties as part of our broad approach to preventing the transmission of COVID-19. These measures include additional cleaners with specific job descriptions to support regular staff in the intensive cleaning of surface areas that are subject to continuous human contact. The surfaces we are focusing on include, but are not limited to, the stair and escalator handrails, lift buttons, biometric security, door handles, guest relation areas, parking machine equipment, reception desks and common pause area furniture.

Provision of hand sanitisers

Hand sanitisers will be located at strategic positions within the common areas in our malls and the reception areas of our office buildings.
Hand sanitisers are recommended by the World Health Organisation (WHO) and the Centre for Disease Control (CDC) and endorsed by the local health authorities as part of preventative protocols where soap and water are not available.

Adjusted security protocols
Our security protocols have been adjusted to prevent the potential spread of the virus. These measures include guests holding their driver’s license for scanning, guest books being completed by security staff, and biometric access will be turned off or replaced by card readers where practically possible.

The health and safety of our customers, tenants and employees remains our highest priority. We will continue to monitor developments both locally and abroad to ensure that we are doing all that we can to curb the spread of COVID-19. We would also like to direct your attention to our earlier communication attached hereto, which highlighted the immediate steps we must all to take to prevent the spread of COVID-19.

Once again, we would like to emphasise that if you suspect that you or anyone in your premises may have contracted the virus, please immediately make contact with the National Institute for Communicable Diseases (NICD) on their National Public Hotline 0800 029 999.

Should we at Redefine become aware of a confirmed case associated with any of our properties, we shall take guidance from the authorities and immediately implement any required protocols. 

This is an evolving situation, and we will keep you updated with any changes as we align ourselves with the recommendations of the relevant authorities.

We fully support the call from our President for each of us to do our part and we believe that by working together, we can all be part of the solution to deal with COVID-19.


General manager: Redefine Properties