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News article

Redefine implements stricter cleaning protocols at its malls in response to COVID-19

Published: 17 March 2020

Johannesburg, South Africa - 17 March 2020: JSE listed diversified real estate investment trust Redefine Properties will introduce stricter cleaning and disinfecting protocols at its retail properties as part of a broad approach to preventing the transmission of COVID-19. The sector came into focus as the President called on all industry players to bolster hygiene at retail establishments following Cabinet’s decision to introduce wide ranging curbs to mitigate the risks posed by the virus.

Redefine is following strict procedures for routine cleaning and disinfecting. It has added extra cleaners with specific job descriptions to support regular staff in the intensive cleaning of surface areas that are subject to continuous human contact, including but not limited to, stair and escalator handrails, lift buttons, biometric security, door handles, guest relation areas, parking machine equipment and common pause area furniture. As part of its plan, Redefine has increased the frequency with which it cleans its facilities in all common areas and will provide hand sanitizers at strategic positions within the common areas in malls and the reception areas of office buildings where practical.

Hand sanitisers are recommended by the World Health Organisation (WHO) and the Centre for Disease Control (CDC) and endorsed by the local health authorities as part of preventative protocols.

“Our efforts are guided by the local health authorities and best practices. The health and safety of our customers, tenants and employees remains our highest priority,” says Scott Thorburn, General Manager inland for Redefine Properties.

The CDC prioritises the use of soap as a front line defence against the spread of the virus and recommends washing hands with soap and water as the best way to clean hands. If soap and water are not available, using a hand sanitiser with at least 60% alcohol can help according to the CDC.

The CDC and the WHO recommend several basic measures to help prevent the spread of Covid-19:

  • Wash your hands often for at least 20 seconds.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects.
  • Stay home when you are sick.
  • Contact the clinic if you have symptoms; fever and a dry cough are most common.
  • Avoid touching your face.
  • Do not travel if you have a fever and cough.

“We have been monitoring the developments surrounding COVID-19 and communicating with the Centre Managers across our retail portfolio. All our managers are empowered to make decisions necessary to best ensure the safety of everyone in the community,” adds Thorburn.


“We share in the concerns of all South Africans and request all to follow the guidelines as recommended by the Ministry of Health and take their own measures to protect themselves, including frequently washing hands, covering their mouths when coughing and sneezing, staying home if unwell and practicing social distancing.”