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Tenants

Adding value to our relationship with our tenants

As a people-centric business that values relationships above all else, our mission is to create sustained value for all our stakeholders – and one of the ways that we endeavour to do this is through offering innovative solutions to enhance the way that we engage with each other.

The tenant portal

A centralised location to go to that is easily accessible and secure.

Designed with your unique needs in mind, get 24/7 access
to a real-time dashboard that allows you to:

Track communication
Track communication in your own time - anytime.
Track communication
Download your account statements.
Track communication
Reconcile any amount on your accounts.
Track communication
View notifications of upcoming lease expiry dates or contractual rental escalations.
Track communication
View notifications of any arrears or late payments.

Disclaimer

Before accessing our portal, please take the time to read the following disclaimer.

By accepting these terms and conditions, and to gain access to the portal, please note that you will now be leaving this site.

ACCESS THE TENANT PORTAL NOW

The MRI Tenant Portal enables you, as a Redefine Properties tenant, to…

  • view your account balances
  • download your statements
  • reconcile your accounts
  • view notifications of upcoming contractual rental escalations and upcoming lease expiry dates
  • view notifications that late payment interest will be charged if arrears are not settled before a certain date
  • receive notification when payment has been allocated to your account
  • Redefine makes the MRI Tenant Portal available to you as a value-added service, on the terms and conditions set out herein. Although Redefine makes the MRI Tenant Portal available to you, Redefine does not own the MRI Tenant Portal. Instead, use of the MRI Tenant Portal is offered to you through a license held between Redefine Properties Limited (including its subsidiaries) and MRII Software LLC and is subject to MRI's terms of use and privacy policy.

    Terms of use / Privacy Policy

    You therefore, by your use of the MRI Tenant Portal consent to MRI's terms of use and privacy policy being applicable to you and shall accordingly have a direct relationship with MRI for your use of the MRI Tenant Portal

    This means that:
    (1) You and MRI are directly liable to one another; and
    (2) Redefine is not liable to you or MRI,

    in respect of any losses, costs, claims, damages or penalties arising from, or in connection with your use of, or inability to use, the MRI Tenant Portal.
    Redefine has no obligation to you with regard to the MRI Tenant Portal. Redefine may, in its sole discretion, decide to stop making the MRI Tenant Portal available to you.
    Redefine makes no representations about the MRI Tenant Portal, including the efficacy, usefulness, functionality of the MRI Tenant Portal nor does it represent that the MRI Tenant Portal will always be available or that it is free of errors or harmful code such as viruses.

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